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Service agreement
Services
We will provide you with the home care services set out in
your Care Plan. Any change to the services this will be agreed
and recorded in writing.
Where you wish to change the number of hours for which we
provide care you agree wherever possible to give us at least
14 days' notice of the change.
We will use our best efforts to ensure that a Home Choice
caregiver provides the agreed services at the agreed times.
If your usual caregiver is not available for any reason we
will try our best to find a suitable replacement.
Your rights
If you have any issues or complaints concerning our service
we will deal with them as soon as possible. If you are not
satisfied with our response then you may also have the right
to complain to the Health and Disability Commissioner.
You have a number of other rights including:
The right to be treated with respect
The right to freedom from discrimination, coercion, harassment
and exploitation
The right to dignity and independence
The right to services of an appropriate standard
The right to effective communication.
The right to be fully informed and to make informed choices
The right to support
We are happy to provide more details on these rights if you
wish, otherwise you can contact the Health and Disabilities
Commissioner.
Health and Safety
You must not do anything which is likely to endanger the
health or safety of our caregivers.
Charges
You must pay our charges for providing caregiver services,
as set out in your Care Plan.
Any overnight shifts that eventuate into a "stay awake
shift"(carer is up more than
3 times during the night) the client will pay the additional
charges.
Statuatory Holidays - charges occurred on these days are more
than our standard charges. The client must pay these fees
if they require care on that day.
Unless otherwise agreed, we will invoice you weekly. Payment
is due within 7 days.
Our charges may change from time to time. We will give you
at least 30 days' notice of any increase in our charges.
Reimbursement of expenses
You agree to pay any out-of-pocket expenses incurred by caregivers
while providing services to you, such as costs for food or
admission fees to events. In addition you must pay mileage
for any travel in a caregiver's vehicle, at our standard rate.
However, unless specifically agreed with you, you do not have
to pay mileage costs for the caregiver travelling to and from
your premises at the beginning and end of each session.
Handling your money
Our caregivers will not normally handle your money. If this
is to occur a specific arrangement must be made. Our caregivers
will not use your Eftpos or credit cards.
If a caregiver makes a purchase on your behalf (at your request)
then the caregiver will obtain a receipt and ask you to sign
it as proof of authorization.
Damage to property
Neither Home Choice nor any caregiver is liable for any breakages,
spillages or other loss or damage that occurs while providing
services. You should ensure that you have appropriate insurance
arrangements in place.
Cleaning
All cleaning, cooking and washing products to be supplied
by the client.
Privacy
During the course of providing services we will collect and
record personal information (including personal health information).
We will treat all personal information in accordance with
the requirements of the Privacy Act and (where it applies)
the Health Information Privacy Code. This information may
be used for authorized purposes. These include monitoring
your care and administration. It may also be provided to any
contact person (such as a family member) nominated by you.
Please contact us if you would like details of any personal
information we hold. You are also entitled to request that
corrections be made if you believe any of the information
is inaccurate.
Changes to these terms
We can change these terms at any time by giving you at least
30 days' written notice.
Ending the service
Either of us can end the provision of services by giving
the other 14 days' written notice.
After hours emergency telephone numbers:
Henner Battenhaussen -
Northshore Care Co-ordinator 029 294 6322
Maggie Doyle R.N. -
West Auckland/Rodney Care Co-ordinator 029 252 1292
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